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    FAQs

    Shipping FAQs

    Do you offer free shipping?

    Yes, we offer free shipping Australia-wide for all orders over $100.

    For all other countries, shipping is calculated at checkout based on order weight and delivery location.

    How long will my order take to ship and arrive?

    Orders are processed within 1–3 business days once received by our warehouse. Shipping timeframes commence once your parcel has left the warehouse. Please allow additional time during sale periods.

    Delivery times vary by location:

    • USA (Contiguous): Shipped via FedEx One Rate
    • USA (Alaska & Hawaii): Shipped via USPS Priority Mail
    • Canada: 1-4 weeks. Shipped via USPS (duties/taxes may apply)
    • Germany: 7–10 business days (duties/taxes are included in the shipping fee)
    • Other international locations: Varies by destination; duties/taxes may apply.

    Please note: Once an order is placed and paid for, it is immediately sent to our warehouse. While we’ll do our best to accommodate any changes or cancellations, this is not always possible. If changes cannot be made, we’ll guide you through the next steps.

    Can I change or cancel my order after placing it?

    We’ll do our best to accommodate your request. Please note that once an order is placed and sent to our warehouse for processing, it may not be possible to modify or cancel it (as it may already have been fulfilled).

    What happens if my parcel is lost, damaged, or undelivered?

    All claims must be submitted within 30 days of the expected delivery date. Each case is assessed individually.

    If you added Shipping Protection at checkout, your order is fully covered. In the event your parcel is lost, damaged, or not delivered, we’ll replace it at no extra cost.

    Will I have to pay customs duties or taxes for an international order?

    International customers are responsible for any applicable duties, taxes, or import fees. These charges are determined by your local customs authority and vary by country.

    We recommend checking with your local customs office for more information before placing your order.

    General & Payment FAQs

    Are your products safe for everyone?

    We recommend speaking with your doctor or naturopath before use if you are:

    Pregnant or breastfeeding

    Considering them for children

    Taking prescription medications

    Allergic to mushrooms

    Your health and safety come first, so it’s always best to seek personalized medical advice.

    What payment methods do you accept?

    We accept a wide range of payment options for a smooth checkout experience:

    Credit and debit cards: Visa, MasterCard, American Express (AMEX), UnionPay, JCB, Discover, Diners Club, and Elo

    Other options: Shop Pay, PayPal, Google Pay, Afterpay, TrueMed (Pay with HSA/FSA), GOVX

    Can I use multiple payment methods for one order?

    At this time, we can only accept one payment method per order.

    How does GOVX work?

    GOVX is a U.S.-based platform offering exclusive discounts to government and public service professionals — including military personnel, first responders, law enforcement, healthcare workers, teachers, and more.

    To access any Lifecykel offers available through GOVX, you’ll need to create a GOVX account and verify your eligibility. Once logged in, you’ll be able to view any applicable discounts on GOVX, and you can also authenticate your discount directly at checkout when purchasing online.

    You can learn more about GOVX here

    Please note: we’re unable to provide specific discount details, as they’re only visible to verified GOVX users. If you're eligible, we highly recommend signing up to see what's available!

    How does HSA/FSA with TrueMed work?

    You can use your HSA or FSA funds on eligible one-time purchases through TrueMed.

    To do so, simply click the “Use your HSA/FSA” button on any product page, or choose the “TrueMed – Pay with HSA/FSA” option at checkout.

    Please note: TrueMed payments are currently only available for one-time purchases and not valid on subscription products.

    Subscription FAQs

    How do I access my subscription to change, modify or update it?

    To manage your subscription, simply log in to your account here. Once you're logged in, head to the Subscription section. From there, you can update your payment details, and change or modify your subscription as needed.

    If you run into any issues or can’t find what you’re looking for, you can contact us here — we’re happy to help.

    When will I be charged for my order?

    You’ll be charged automatically on the day your recurring order is processed. A reminder email will be sent a few days before each charge, and you’ll have the option to skip or reschedule your order if needed.

    Mushroom Liquid Extracts

    What makes your double liquid extracts different from mushroom powders?

    Liquid extracts and powders undergo different extraction processes, with our liquid extracts employing a double extraction method involving water and alcohol. This meticulous process ensures that both water-soluble compounds and alcohol-soluble compounds are present and bioavailable in the final product. Scientific evidence indicates that our double liquid extracts are seven times more potent than traditional mushroom powders.

    Why should I choose your liquid extracts over powders?

    Liquid extracts offer a comprehensive profile of mushroom compounds, thanks to their full spectrum extraction method. By harnessing the full spectrum of mushroom compounds, our liquid extracts offer enhanced bioavailability and efficacy. This means you receive a synergistic blend of bioactive molecules, working harmoniously to support your well-being. In contrast, powders typically provide isolated compounds, missing out on the potential synergies present in nature's intricate design. Additionally, liquid extracts are more convenient to use and can be easily incorporated into your daily routine.

    What kind of benefits can I expect from taking your liquid extracts?

    Liquid extracts offer a plethora of potential health benefits, thanks to their rich nutritional content and bioactive compounds. Some benefits you may experience include improved focus, enhanced energy, support for gut health, fostering hair, skin and nail health, better quality sleep, and strengthened immunity.

    How do I take your liquid extracts?

    Add your double liquid extracts directly to your coffee, smoothie, tea, or water. The recommended serving size is 2 ml. Please note, our dropper auto-fills to 1 ml which is shown on the pipette.

    When is the best time to take your liquid extracts for optimal results?

    AM Routine: Lion’s Mane (for focus), Cordyceps & Chaga

    PM Routine: Reishi and Lion’s Mane (for REM sleep).

    Anytime: Shiitake and Turkey Tail

    These are simply recommendations—feel free to experiment and discover what works best for you!

    Why do your liquid extracts contain alcohol?

    Alcohol is used to extract the alcohol-soluble compounds (mainly antioxidants such as triterpenoids) to make them bioavailable for the consumer. Without alcohol, our extracts would only include water-soluble compounds, missing out on the full range of benefits mushrooms can provide. The use of alcohol ensures you receive a comprehensive profile of both water-soluble and alcohol-soluble compounds, maximizing the therapeutic potential of our extracts.

    What is the benefit of using both mycelium and the fruiting bodies in your liquid extracts?

    Our liquid extracts utilize both the fruiting bodies and mycelium because we believe each offers unique and beneficial properties in a bioavailable form. Our proprietary extraction process ensures that our extracts contain less than 1% starch, effectively separating up to 99% of starch from the substrate used for cultivating the mycelium. This results in a highly potent and pure product, maximizing the therapeutic potential of both components. Sadly, many mushroom powders in the market contain 20-70% of starch in the form of blended up rice or oats.

    How many liquid extracts can I take in a day? Can I combine different mushrooms?

    Each of our extracts comes with a recommended serving size on the label. For tailored recommendations we advise to seek advice from your naturopathic doctor, nutritionist or physician.

    How do I store your liquid extracts?

    Store our liquid extracts in a cool, dry place to maintain their potency and effectiveness.

    Can I still fast while using your liquid extracts?

    Our liquid extracts contain alcohol or vegetable glycerin, which are calorie-dense and may break a fast*. If maintaining a fast is important to you, consider using our extracts outside of your fasting periods.

    *In certain fasting regimens, no substances are permitted to enter the mouth, not even water, while others allow only the consumption of water. A single drop of mushroom extract containing a small amount of ethanol is unlikely to be considered 'food' and therefore may not break a fast, except in cases of non-alcoholic fasting protocols.

    Shilajit Pure Resin

    What is Shilajit?

    Shilajit is a potent, mineral-rich substance naturally formed in rock crevices of remote mountain ranges around the world. After it's carefully collected, it goes through a purification process in our US facilities, resulting in a high-quality resin.
    Often referred to as "The Destroyer of Weakness," Shilajit is a nutrient-dense compound packed with fulvic and humic acids, vitamins, amino acids, and antioxidants. It's known for boosting vitality by supporting stamina, physical strength, and longevity through its ability to combat oxidative stress in the body.

    How do I use Shilajit?

    Use the provided spoon to scoop out 0.25g of resin. Hang the spoon on the edge of your cup, and let the resin dissolve into your warm water, coffee, or tea. For best effect, consume on a weekly cycle: 5 days on, 2 days off.

    When should I take Shilajit for optimal results?

    Take in the morning, as a pre-workout, or whenever you need an energy boost. For best results, consume in the AM.

    How should I store Shilajit?

    To maintain freshness and prevent spills, ensure the lid is closed after each use and keep the rims of the jar clean. Store the jar upright in a cool, dark place or refrigerate after opening to avoid dripping.

    Why is my Shilajit resin harder/softer than usual?

    If your Shilajit resin feels harder than usual, simply add 1/2 teaspoon of water to soften it. On the other hand, if the resin is too soft, store it in the fridge to firm it up. Both changes in texture are normal and may occur due to temperature variations, but these adjustments will bring it back to its ideal consistency.

    Can I combine Shilajit with the liquid extracts or liposomal supplements?

    We recommend taking Shilajit on an empty stomach in the morning for optimal absorption. You can combine Shilajit with our liquid extracts or liposomal supplements without any issues, though it may slightly affect the absorption rate. For best results, space out the intake of Shilajit and other supplements to ensure maximum benefits from both.

    Can Shilajit be taken by children, pregnant women, or nursing mothers?

    Pregnant or nursing mothers, children under the age of 18, or individuals with known medical conditions should consult a physician or naturopath before using our products. We prioritize safety and well-being, and we appreciate your understanding. If you have any concerns or need further guidance, please feel free to contact our customer support team.

    Liposomal Supplements

    What is liposomal delivery and how do they work?

    Liposomal (‘’nanonutrients’’) delivery is an advanced technology that ensures nutrients are effectively transported to targeted cells for optimal absorption. By encapsulating our supplements with liposomes—fatty membranes similar to those lining our cells—nutrients are protected until they reach the digestive system.

    This method enhances the bioavailability and effectiveness of the nutrients, resulting in increased absorption and numerous health benefits.

    What are the benefits of your liposomal supplements over traditional supplements?

    Our liposomal supplements offer superior absorption and bioavailability compared to traditional supplements like capsules and powders. The liposome encapsulation protects nutrients from digestive breakdown, ensuring they reach the bloodstream more effectively. This leads to better nutrient delivery to cells, enhanced effectiveness, and greater health benefits. Additionally, liposomal supplements are often easier on the digestive system because of their tiny nanometer size.

    How should your liposomal supplements be taken?

    Take 5 ml (1 tsp) daily. Shake well before use and avoid contact with eyes.

    When is the best time to take your liposomal supplements for optimal results?

    AM Routine: NR & NAD+ and Glutathione

    PM Routine: Magnesium Glycinate

    Anytime: Collagen

    These are simply recommendations—feel free to experiment and discover what works best for you!

    How do I store your liposomal supplements?

    Store in a cool, dark place or refrigerate after opening.

    Why does my Glutathione supplement have a sulphur-like smell?

    Glutathione has a sulfur-like smell due to its sulfur-containing amino acids, cysteine and methionine. This is a natural characteristic of Glutathione and indicates the presence of these vital components. The smell does not affect the quality or effectiveness of the supplement.

    Mushroom Gummies

    When is the best time to take your mushroom gummies for optimal results?

    For optimal results, we recommend taking 2 gummies of each variety daily. Follow a routine of taking the gummies consecutively for 5 days, followed by a 2-day break. Incorporating rest days helps maintain your body’s receptiveness to the bioactive components, preventing tolerance and ensuring ongoing benefits.

    What is the difference between your liquid extracts and gummies?

    While both liquid extracts and gummies offer unique benefits, they cater to different preferences and lifestyles. Mushroom Gummies are ideal for those seeking a convenient and tasty health boost on the go. They are portable and easy to carry in your handbag, stash in the backseat, or take on flights. For those prioritizing potency and bioavailability, liquid extracts are the optimal choice. Extracts offer concentrated doses of mushroom goodness, ensuring maximum effectiveness and absorption by the body.

    How do I store your mushroom gummies?

    Store our mushroom gummies in a cool, dry place.

    Can I combine liquid extracts and gummies in my daily routine?

    Absolutely! Combining liquid extracts and gummies offers versatility in your daily routine. Enjoy the convenience of gummies for quick boosts and the potency of extracts for targeted benefits. Always consult a healthcare professional for personalized advice.